Links to What I’ve Read About Star Ratings

I’m writing an article about star ratings, the ambiguity of them, mainly focused on how they fail readers.

While writing the piece, I’ve read a number of articles for research. Several are linked to in the article, but not all. I’m sharing most of them here for anyone who’s interested in the topic.

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Links that show people creating their own definitions for star ratings. One and two.

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An example of star ratings leading to extortion.

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How you can improve algorithmic recommendations from Goodreads—an algorithm that does not seem to pay attention to the context of your reviews.

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The 60 most reviewed books on Goodreads from the past five years.

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The Goodreads mission statement.

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A hoax xenophobic rating and review.

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A deep dive into why ambiguous rating scales fail people and companies, specifically looking at NPS scores.

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Amazon bookstore closures, where they stocked books that were four stars and above.

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The bot problem on Goodreads creates a trust problem.

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People do put some trust in algorithms.

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The Michelin Guide some people credit with starting the star rating fad.

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Mariana Starke, whom some people credit with inspiring what would become star ratings.

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The StoryGraph app that promotes rating and reviewing books with more context than star ratings give.

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A critical look at several UI and UX problems on Goodreads.

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How positive star ratings can sometimes seem too good to be true.

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An HBR article about problems with and solutions for the star rating system.

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Reasons to not care about star ratings.